Element One message processing outage

Incident Report for Element

Resolved

This incident has been resolved.

Posted Nov 14, 2023 - 11:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2023 - 23:04 UTC

Identified

The issue has resurfaced and we're currently working on a more permanent fix.

Posted Nov 13, 2023 - 22:09 UTC

Monitoring

We believe that this has now been mostly restored and are monitoring for any degradations over the next few hours.

Posted Nov 13, 2023 - 20:41 UTC

Investigating

We've identified a fault where the one.ems.host / Element One homeserver is not handling message traffic. We are working on a fix.

Posted Nov 13, 2023 - 20:16 UTC

This incident affected: Element One.